Find answers to common questions about reservations, payments, cancellations, your account, and staying at a BookaNest property. Booking conditions may differ between properties. Please review the property description, house rules, price, cancellation policy, and other conditions before submitting a reservation request.
Booking Questions
Choose a property, select your arrival and departure dates, enter the number of guests, and submit your reservation request. After the property’s availability has been confirmed, you will receive an email containing your reservation details, total price, payment deadline, and BookaNest bank-transfer instructions. Your reservation is not confirmed until BookaNest has received and verified the required payment.
No. Submitting a reservation request does not automatically confirm the booking. Your request will first be reviewed to confirm that the property is available for your selected dates. You will then receive payment instructions by email. The reservation becomes confirmed only after the required bank-transfer payment has been received and verified by BookaNest. You will receive a confirmation email when this process is complete.
You can check the status of your reservation by signing in to your BookaNest account and opening your reservations. Your reservation may display one of the following statuses:
Pending: Your reservation request is being reviewed.
Awaiting Payment: The property is available and payment instructions have been sent to you.
Payment Verification: Your transfer has been received or reported and is being verified.
Confirmed: Your payment has been verified and the reservation is complete.
Cancelled: The reservation is no longer active.
You can also contact BookaNest and provide your reservation number if you need assistance.
Yes, changes may be possible while your request is still pending.
Contact BookaNest as soon as possible and provide:
- Your reservation number
- The property name
- Your original travel dates
- The changes you would like to make
- The updated number of guests, when applicable
Changes are subject to property availability and may affect the total price.
Do not send payment until you have received an updated reservation summary and payment instructions.
Changes to a confirmed reservation are subject to availability and the conditions attached to your booking.
Contact BookaNest as soon as possible with your reservation number and requested changes. A change in dates, number of guests, property, or services may result in an additional charge.
A requested change is not accepted until you receive written confirmation from BookaNest.
To cancel a reservation that has not yet been confirmed, contact BookaNest and provide your reservation number. When no payment has been made, the pending request can usually be closed without a refund process. When payment has already been sent, the cancellation and refund conditions attached to the reservation will apply.
Yes. A reservation request may be declined when the property is unavailable, the guest capacity is exceeded, the request does not comply with the property rules, or payment is not received before the stated deadline.
When a request is declined before payment, no payment is required.
If a payment has already been received for a reservation that cannot be accepted, BookaNest will contact you regarding the available alternatives or applicable refund process.
Payment Questions
BookaNest currently accepts payment by bank transfer only.
Credit cards, debit cards, PayPal, cryptocurrency, cash, gift cards, and payments through unofficial third parties are not currently accepted.
Bank-transfer details are provided after your reservation request has been reviewed and the property’s availability has been confirmed.
You will receive the bank-transfer instructions by email after your reservation request has been accepted provisionally.
The email will include:
- The beneficiary or account-holder name
- The bank name
- The IBAN or account number
- The SWIFT/BIC code, when required
- The payment currency
- The total amount due
- Your payment reference
- The payment deadline
Only use bank details sent through an official BookaNest communication channel.
Enter the payment reference shown in your BookaNest payment instructions.
This will normally include your reservation number or another unique reference. Enter it exactly as provided so that BookaNest can identify your payment.
A missing or incorrect reference may delay payment verification and reservation confirmation.
The payment request will clearly state whether you must pay:
- The complete reservation amount, or
- A deposit followed by a remaining balance
Do not transfer a different amount unless BookaNest has confirmed the change in writing.
Your payment instructions will show the accommodation price and any applicable cleaning charges, service charges, taxes, deposits, or agreed additional services.
Make the payment in the exact currency specified in your payment instructions.
When your bank converts the payment from another currency, exchange rates and additional charges may apply. You are responsible for ensuring that BookaNest receives the complete amount stated in the reservation.
Unless your reservation terms state otherwise, the guest is responsible for any bank charges, intermediary-bank charges, and currency-conversion fees connected with the transfer.
Please select a transfer option that ensures the full reservation amount reaches the BookaNest bank account.
When the amount received is lower than the amount due, the outstanding difference must be paid before the reservation can be confirmed.
Transfer times depend on your bank, country, currency, and the type of transfer used.
Domestic and SEPA transfers may arrive sooner than international SWIFT transfers. Weekends and public holidays may also delay processing.
Please make the payment early enough for the complete amount to arrive before the deadline stated in your payment instructions.
Yes. You may send a transfer confirmation or payment receipt to our email.
The document should clearly display:
- The transfer date
- The amount and currency
- The payer’s name
- The beneficiary’s name
- The reservation or payment reference
- The transaction reference
A transfer receipt is evidence that payment was initiated, but it does not confirm that BookaNest has received the funds. Your reservation remains unconfirmed until the payment has arrived and been verified.
For your security, hide unrelated account balances, transactions, and sensitive information before sending the document.
Your payment is complete when the full required amount has arrived in the designated BookaNest bank account and has been matched to your reservation.
BookaNest will send you a confirmation email after the payment has been verified.
BookaNest cannot guarantee that the property will remain available after the payment deadline.
When payment arrives late, we will first check whether the property is still available. If it is available, the reservation may be confirmed.
When the property is no longer available, BookaNest will contact you regarding an alternative property or the applicable refund process.
Do not send payment directly to a property owner, host, agent, or another bank account unless BookaNest has expressly instructed you to do so in writing.
Payments sent outside the official BookaNest payment process may not be recognised as payment for your reservation.
Before sending money:
- Check that the message comes from an official BookaNest email address.
- Confirm that the reservation number and property details are correct.
- Use only the bank details provided in your official payment instructions.
- Contact BookaNest through the contact information published on BookaNest.com when anything appears unusual.
- Never transfer money based only on a message from an unknown telephone number, social-media account, or unofficial email address.
BookaNest will not unexpectedly change its bank details without providing clear verification through its official communication channels.